Customer Service

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DRM

Service-Oriented Architecture: A Planning and Implementation Guide for Business and Technology

Service-Oriented Architecture

A Planning and Implementation Guide for Business and Technology

Wiley (2006)
US$52.99

Praise for Service-Oriented Architecture "This book provides a superb overview of the SOA topic....

CustomerCentric Selling
McGraw-Hill Education (2003)
US$29.66

FROM THE BESTSELLING AUTHOR OF SOLUTION SELLING The program that is revolutionizing highend...

CRM Project Management: Building Realistic Expectations and Managing  Risk

CRM Project Management

Building Realistic Expectations and Managing Risk

Kogan Page (2005)
US$47.99

A handbook on CRM project management. It addresses implementation, advocating an approach based in...

The Thank You Economy
HarperCollins (2011)
US$19.52

“Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on...

Microsoft Dynamics CRM 4 For Dummies
Wiley (2008)
US$23.99

Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a...

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty
McGraw-Hill Education (2012)
US$25.20

Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability,...

101 Ways to Really Satisfy Your Customers
Allen & Unwin (2006)
US$11.56

Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your...

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
McGraw-Hill Education (2008)
US$28.80

Management Lessons from Mayo Clinic reveals for the first time how this complex service...

Blue Ocean Shift: Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth

Blue Ocean Shift

Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth

Pan Macmillan (2017)
US$21.91

The indispensible follow-up to the over 3.6-million-copy-selling Blue Ocean Strategy.

Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery

Integrating Service Level Agreements

Optimizing Your OSS for SLA Delivery

Wiley (2002)
US$58.50

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their...