Customer Service

819 titles from eBooks.com

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Ebook Format

DRM

Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery

Integrating Service Level Agreements

Optimizing Your OSS for SLA Delivery

Wiley (2002)
US$58.50

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their...

Why CRM Doesn't Work: How to Win by Letting Customers Manange the Relationship

Why CRM Doesn't Work

How to Win by Letting Customers Manange the Relationship

Bloomberg Series (No. 38)
Wiley (2010)
US$26.50

CRM was supposed to help businesses better understand their customers and increase efficiency. Yet...

Answering the Ultimate Question: How Net Promoter Can Transform Your Business

Answering the Ultimate Question

How Net Promoter Can Transform Your Business

Wiley (2008)
US$26.50

Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you...

Call Center Operation: Design, Operation, and Maintenance

Call Center Operation

Design, Operation, and Maintenance

Elsevier Science (2003)
US$62.95

Every customer-facing corporation has at least one call center. In the United States, call centers...

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer

Customers for Life

How to Turn That One-Time Buyer Into a Lifetime Customer

The Crown Publishing Group (2009)
US$10.91

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances...

SugarCRM For Dummies
Wiley (2009)
US$30.99

SugarCRM is an innovative customer relationship management software solution that enhances your...

Business Process Mapping: Improving Customer Satisfaction

Business Process Mapping (2nd ed.)

Improving Customer Satisfaction

Wiley (2009)
US$61.50

Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A...

Fish!: A remarkable way to boost morale and improve results

Fish!

A remarkable way to boost morale and improve results

Stephen C. Lundin, Harry Paul and 1 more...
Hodder & Stoughton (2002)
US$12.99

Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the...

Delivering Happiness: A Path to Profits, Passion, and Purpose

Delivering Happiness

A Path to Profits, Passion, and Purpose

Grand Central Publishing (2010)
US$24.17

#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Pay brand-new employees $2,000 to quit ...

Customer Management Excellence: Successful Strategies from Service Leaders

Customer Management Excellence

Successful Strategies from Service Leaders

Mike Faulkner, Steve Hurst and 1 more...
Wiley (2003)
US$63.00

CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping...