Customer Service

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The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social

The NOW Revolution

7 Shifts to Make Your Business Faster, Smarter and More Social

Wiley (2011)
US$21.99

The social web has changed the way we do business forever The future of your company is not in...

Wal-Mart: The Bully of Bentonville: How the High Cost of Everyday Low Prices is Hurting America

Wal-Mart: The Bully of Bentonville

How the High Cost of Everyday Low Prices is Hurting America

The Crown Publishing Group (2009)
US$6.06

The largest company in the world by far, Wal-Mart takes in revenues in excess of $280 billion,...

Global Account Management: a complete Action Kit of Tools and Techniques for Managing Key global Customers

Global Account Management

a complete Action Kit of Tools and Techniques for Managing Key global Customers

Kogan Page (2008)
US$45.00

Global Account Management shows you how to manage international business accounts, giving you the...

The DNA of Customer Experience: How Emotions Drive Value

The DNA of Customer Experience

How Emotions Drive Value

Palgrave Macmillan (2007)
US$59.00

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy...

Improving Customer Service: A Rapid Skill Builder Team Briefing Booklet

Improving Customer Service (2nd ed.)

A Rapid Skill Builder Team Briefing Booklet

Worldwide Center for Organizational Development (2006)
US$9.50

Crowning the customer as “king” is not a new concept, but expecting every employee to...

Service Orientation: Winning Strategies and Best Practices

Service Orientation

Winning Strategies and Best Practices

Paul Allen, Sam Higgins and 2 more...
Cambridge University Press (2006)
US$82.00

An accessible introduction to service orientation, showing how it works and highlighting the...

Pricing Communication Networks: Economics, Technology and Modelling

Traditionally engineers devised communication services without reference to how they should be...

Service Management For Dummies
Wiley (2009)
US$27.99

A plain-English guide to managing IT from the customer's perspective Practical guidance on...

Call Centers For Dummies
Wiley (2010)
US$21.99

Tips on making your call center a genuine profit center In North America, call centers are a $13...

Service Innovation: How to Go from Customer Needs to Breakthrough Services
McGraw-Hill Education (2010)
US$30.60

Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ...