Customer Service

818 titles from eBooks.com

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DRM

Cheap: The High Cost of Discount Culture

Cheap

The High Cost of Discount Culture

Penguin Publishing Group (2009)
US$8.48

A myth-shattering investigation of the true cost of America's passion for finding a better bargain ...

Just Ask a Woman: Cracking the Code of What Women Want and How They Buy

Just Ask a Woman

Cracking the Code of What Women Want and How They Buy

Wiley (2003)
US$33.50

An enlightening blueprint of the secrets of reaching female consumers from the expert Just Ask a...

Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation

Competing in a Service Economy

How to Create a Competitive Advantage Through Service Development and Innovation

J-B-UMBS Series (No. 37)
Wiley (2003)
US$30.99

Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples...

Customer Data Integration: Reaching a Single Version of the Truth

Customer Data Integration

Reaching a Single Version of the Truth

Jill Dyché, Evan Levy and 2 more...
Wiley (2006)
US$43.99

"Customers are the heart of any business. But we can't succeed if we develop only one talk addressed...

Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience
Wiley (2007)
US$12.99

Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's...

What's the Secret?: To Providing a World-Class Customer Experience

What's the Secret?

To Providing a World-Class Customer Experience

Wiley (2008)
US$24.50

What's the Secret? gives you an inside look at the world-class customer service strategies of some...

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers

CRM at the Speed of Light, Fourth Edition (4th ed.)

Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers

McGraw-Hill Education (2008)
US$42.30

Social CRM is critical to business success in today's hyper-connected environment. Customers'...

How to Win Campaigns: Communications for Change

How to Win Campaigns (2nd ed.)

Communications for Change

Taylor and Francis (2012)
US$32.73

How to Win Campaigns is a practical guide for creating and running successful campaigns. Written for...

What the Customer Wants You to Know: How Everybody Needs to Think Differently About Sales

What the Customer Wants You to Know

How Everybody Needs to Think Differently About Sales

Penguin Books Ltd (2008)
US$14.09

According to business guru Ram Charan, the process of selling is broken. Demand for competitive...

Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story

Free, Perfect, and Now

Connecting to the Three Insatiable Customer Demands: A CEO's True Story

Simon & Schuster (1999)
US$13.99

In a world where knowledge is king, the Web never sleeps, and competitive challenge increases...