ITIL Foundation: ITIL 4 Edition

AXELOS Limited,

ITIL Foundation: ITIL 4 Edition
 
 

Key features

The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

ITIL Foundation, ITIL 4 Edition will:

Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working

Explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam

Act as a reference guide that practitioners can use in their work, further studies and professional development.



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