Likeable Social Media, Third Edition: How To Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing On All Social Networks That Matter (3rd ed.)

How To Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing On All Social Networks That Matter

by Dave Kerpen, Michelle Greenbaum, Rob Berk

Subject categories
ISBNs
  • 9781260453287
  • 9781260453294
Harness the power of social media to attract new customers and transform your business!
More than three billion people are now on social media. If you’re not in the social media marketing game, you’re not in the game at all. From one of the world’s leading figures in the world of social media marketing, Likeable Social Media reveals everything you need to know about building your brand and attracting & retaining loyal customers through smart, savvy social media engagement.

This updated edition of the bestselling classic is packed with expert advice and new case studies that demonstrate the latest best practices. You’ll find critical information about new and relevant social media platforms, such as Snapchat, along with updated tools, and tactics around video, mobile, paid media, and data; and need-to-know insights into existing platforms/content, including Instagram, LinkedIn and Facebook stories.
Likeable Social Media shows you how to:
Engage customers and crowdsource innovation online
Create content that resonates with consumers and provides value
Integrate social media into the entire customer experience
Effectively deal with criticism and negative feedback on social media
Grow your audience across social channels, and much more

  • McGraw-Hill Education; February 2019
  • ISBN: 9781260453294
  • Edition: 3
  • Read online, or download in secure PDF or secure ePub format
  • Title: Likeable Social Media, Third Edition: How To Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing On All Social Networks That Matter
  • Author: Dave Kerpen; Michelle Greenbaum; Rob Berk
  • Imprint: McGraw-Hill Education
Subject categories
ISBNs
  • 9781260453287
  • 9781260453294

About The Author

Dave Kerpen (Port Washington, NY) is a serial entrepreneur, among the most popular writers in LinkedIn’s Influencer program, and one of the most-read contributors for Inc.com. He’s a frequent keynote speaker and has been featured by CNBC, BBC, ABC World News Tonight, the CBS Early Show, the TODAY Show, the New York Times, and more.

Subject categories
ISBNs
  • 9781260453287
  • 9781260453294