Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Edward Elgar Publishing; June 2018
- ISBN: 9781788115940
- Edition: 2
- Read online, or download in secure PDF or secure ePub format
- Title: Service Operations Management
- Author: David W. Parker
Imprint: Edward Elgar Publishing