Case Studies in Courageous Organizational Communication

Research and Practice for Effective Workplaces

by Alexander Lyon

Alexander Lyon presents 31 case studies in organizational communication that explore issues of courageous communication. Through case studies on many well-known organizations such as Google, the Miami Dolphins, NASA, Comcast, the Boy Scouts of America, Netflix, Taco Bell, Massachusetts General Hospital, Merck Pharmaceuticals, and others, the book articulates a communication-based model of courage around four themes: Courageous communication is collaborative, upward, transparent, and engaging.

The book presents both effective and cautionary portraits of organizations as they responded to complex issues. It situates the case studies in existing literature and provides practical guidance for enacting courageous communication in professional settings.


  • Peter Lang; November 2016
  • ISBN: 9781453918753
  • Edition: 1
  • Read online, or download in secure PDF format
  • Title: Case Studies in Courageous Organizational Communication
  • Author: Alexander Lyon
  • Imprint: Peter Lang Inc., International Academic Publishers

About The Author

Alexander Lyon (PhD, University of Colorado, Boulder) is Associate Professor at The College at Brockport, State University of New York. His research has appeared in Communication Monographs, Management Communication Quarterly, Journal of Applied Communication Research, and others, as well as in numerous book chapters.