Renee Evenson

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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

AMACOM (2013)
US$6.99

Difficult personalities at work are unavoidable. But the problems that can result from them are not.

Customer Service Management Training 101: Quick and Easy Techqniues That Get Great Results

Customer Service Management Training 101

Quick and Easy Techqniues That Get Great Results

AMACOM (2011)
US$11.99

You’ve mastered the skills required to achieve customer satisfaction. But how do you effectively...

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Powerful Phrases for Effective Customer Service

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

AMACOM (2012)
US$6.99

Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts...

Customer Service Training 101
AMACOM (2017)
US$12.99

Don’t let your customer interactions go astray. Develop the customer service skills necessary for...

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Customer Service Training 101

Quick and Easy Techniques That Get Great Results

AMACOM (2010)
US$11.99

Your service team may represent the first, last, or only interaction point between your customers...