Emotion is often used by organizations to manipulate and repress workers. However, this repression can have adverse psychological and social consequences for them. This book articulates the pathways through which this repression occurs, and offers emotion regulation as a tool for workers to emancipate themselves from this repression and social control.
Bringing together the largely unconnected literatures on critical theory and emotion regulation, this book articulates two pathways to social control currently underexplored in management: one where the social functions of emotion are exploited, and one where discussions about emotion override its social function. The author illustrates the processes through which workers can start to 'see through' the repression, and enlist emotion regulation strategies to emancipate themselves from it. These strategies may work in the short to medium term but, in the long term, workers may eventually change jobs. If staff turnover becomes unsustainable, the organization can seek to change the social structures causing the repression of workers in the first place.
Combining fresh theoretical insights with practically informed vignettes, this book will appeal to academics and students across many social science disciplines, including business studies, organization studies, cognitive change, sociology and psychology. Both practising managers and disenchanted workers will also find this an enlightening read.
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