This book brings into perspective the processes and impact of public sector reforms that have gone virtually unnoticed by studying developments that have quietly, but irreversibly, altered the way the Indian State provides goods and services to its citizen-customers. It calls upon the State to support the new, evolving and transformational role of the DO in the context of rapid changes. This book also identifies gaps in current research in this area.
A comprehensive study, this book would appeal to a wide audienceincluding students, civil servants, NGOs, and candidates for the civil services.
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