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The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference...

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Updated in line with the Release, Control and Validation (RCV) syllabus, this quick-reference guide...

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Updated in line with the Planning, Protection and Optimization (PPO) syllabus this quick reference...

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Updated in line with the Operational Support and Analysis (OSA) syllabus, this quick-reference guide...

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Updated in line with the Service Offering and Agreements (SOA) syllabus, this quick reference guide...