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  • Microsoft Dynamics CRM 4.0 Step by Stepby Jim Steger; Mike Snyder; Brendan Landers

    Pearson Education 2008; US$ 23.99

    Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them! Create and manage accounts—for a 360¿ view of your customers and business Work with Microsoft... more...

  • Microsoft Dynamics CRM 2011 Step by Stepby Mike Snyder; Jim Steger; Brendan Landers

    Pearson Education 2011; US$ 23.99

    The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing... more...

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