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  • Business Process Mappingby J. Mike Jacka; Paulette J. Keller

    Wiley 2009; US$ 61.50

    Praise For Business Process Mapping: Improving Customer Satisfaction, Second Edition "A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!" — Timothy R. Holmes , CPA former General Auditor,... more...

  • Auditing Social Mediaby Peter R. Scott; J. Mike Jacka

    Wiley 2011; US$ 43.99

    Practical, big-picture guidance toward a mastery of social media benefits and the risks to avoid Packed with useful web links, popular social media tools, platforms, and monitoring tools, Auditing Social Media shows you how to leverage the power of social media for instant business benefits while assessing the risks involved. Your organization... more...

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