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Most popular at the top

  • 50 Activities for Employee Engagementby Peter Garber

    HRD Press 2007; US$ 149.95

    Getting employees engaged is not easy to do. Nor is it something you should undertake unless you’re in it for the long haul. This collection of skill-building activities will help you understand what employee engagement really means, how it can help your organization and how to create and maintain an engaged workforce. Managers, supervisors and even... more...

  • 100 Leadership Action Series Effective Presentationsby Ollie Malone

    HRD Press 2004; US$ 14.95

    Upgrade your leadership skills quickly and easily?and produce results in your organization with a lot less effort. Each book in this collection focuses on a specific area of leadership and managerial effectiveness and offers 101 actions you can accomplish today to improve your impact. The books are easy-to-read and written by experts with real-world... more...

  • 101 Leadership Actions For Creating And Managing Virtual Teamsby Ollie Malone

    HRD Press 2004; US$ 9.95

    These 101 actions will help you manage, lead, or participate in a virtual team; whatever your role you will gain ideas, practices, and suggestions that will enable you to be a more successful team leader. Build your case for virtual teams structure the best possible arrangement for these teams. Manage the people and tools for these teams productively.... more...

  • 101 Leadership Actions For Performance Managementby Ollie Malone

    HRD Press 2004; US$ 14.95

    Upgrade your leadership skills quickly and easily—and produce results in your organization with a lot less effort. Each book in this collection focuses on a specific area of leadership and managerial effectiveness and offers 101 actions you can accomplish today to improve your impact. The books are easy-to-read and written by experts with real-world... more...

  • 101 Ways to Build Customer Relationshipsby Peter Garber

    HRD Press 2007; US$ 14.95

    Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers. Building better customer relationships is not just something that would be nice to do – it is something you must do if you expect to be successful in business today. This book contains 101 useful... more...

  • 89 Learning Points for Coaching Call Center CSR'sby Peter Garber

    HRD Press 2006; US$ 34.95

    89 Learning Points for Coaching Call Center CSR's. Peter Garber. The traditional role of the call center “supervisor” is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is designed for those... more...

  • A Step By Step Guide to Starting A Mentoring Programby Norm Cohen

    HRD Press 2000; US$ 29.95

    A Step-by-Step Guide to Starting an Effective Mentoring Program is a comprehensive and practical reference for coordinators who are introducing or revising programs based on the mentoring model of adult learning in the workplace. The expert guidance in the Guide will enable administrators to approach the development of one-to-one programs as: Confident... more...

  • Be a Star Facilitatorby Stella Cowan

    HRD Press 2006; US$ 24.95

    Be a Star Facilitator or Presenter of Training. A Performance-Supported Handbook. By Stella Louise Cowan. This book is a treasure trove of information for those who facilitate or present training and want to become “stars.” Learn how to unleash the very powerful experience of learning for each participant in the room. Designed to simplify... more...

  • Customer Service Interventionby Bruce Tulgan

    HRD Press 2003; US$ 14.95

    Are you struggling every day to turn front-line people into great service teams? Do you feel a sense of urgency about improving customer service? It’s time for an intervention. The Customer Service Intervention offers a practical, step-by-step program that will teach you how to quickly assess the effectiveness of your staff .... more...

  • Excuses, Excuses, Excusesby Darryl Doane; Rose D. Sloat

    HRD Press 2003; US$ 9.95

    “This is a book that will help anyone who deals with customers. It is a wonderful blend of wisdom and insight that deals with the everyday relationships between the customer and service representative.”. Joe Breniser, President. Creative Training Institute “An insightful look as to why customers don’t always receive first class... more...