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  • Achieving Service Excellenceby C. M. Chang

    Business Expert Press 2013; US$ 19.95

    As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second... more...

  • Business Fundamentals for Engineering Managersby C.M. Chang

    Momentum Press 2014; US$ 29.95

    Engineering managers and professionals make a long and lasting impact in the industry by regularly developing technology-based projects, as related to new product development, new service innovation or efficiency-centered process improvement, or both—to create strategic differentiation and operational excellence for their employers. They need certain... more...

  • Engineering Managementby C. M. Chang

    CRC Press 2016; US$ 189.95

    Engineering Management: Meeting the Global Challenges prepares engineers to fulfill their managerial responsibilities, acquire useful business perspectives, and take on the much-needed leadership roles to meet the challenges in the new millennium. Value addition, customer focus, and business perspectives are emphasized throughout. Also underlined... more...

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