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  • Delivering Happinessby Tony Hsieh

    Grand Central Publishing 2010; US$ 24.00

    Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . .... more...

  • PEAKby Chip Conley; Tony Hsieh

    Wiley 2017; US$ 19.50

    Proven principles for sustainable success, with new leadership insight PEAK is the popular, transformative guide to doing business better, written by a seasoned entrepreneur/CEO who has disrupted his favorite industry not once, but twice. Author Chip Conley, founder and former CEO of one of the world’s largest boutique hotel companies,... more...

  • Exceptional Customer Serviceby Lisa Ford; David McNair; William Perry; Tony Hsieh

    Adams Media 2009; US$ 10.99

    When the going's tough, companies that survive will be those that build the greatest loyaltyby exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companiesfrom Chik-Fil-A... more...

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