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  • Customer Centered Sellingby Rob Jolles

    Free Press 1999; US$ 1.99

    This revised edition of Robert Jolles’s classic book on sales technique features brand new material throughout, including illustrations, teaching aids, coaching techniques, and true implementation strategies! When you have a process, you have a way of measuring what you are doing. When you can measure it—you can fix it! Customer Centered Selling... more...

  • How to Change Mindsby Rob Jolles

    Berrett-Koehler Publishers 2013; US$ 17.95

    Current books on influence usually show how to get what YOU want—that's actually manipulation, according to Rob Jolles. Jolles paints the dividing line between influencing for good and manipulating for selfish reasons and shares the questions and trust exercises that make influence the key to creating positive change. more...

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