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  • Customer Centered Sellingby Rob Jolles

    Free Press 1999; US$ 13.99

    This revised edition of Robert Jolles’s classic book on sales technique features brand new material throughout, including illustrations, teaching aids, coaching techniques, and true implementation strategies! When you have a process, you have a way of measuring what you are doing. When you can measure it—you can fix it! Customer Centered Selling... more...

  • How to Change Mindsby Rob Jolles

    Berrett-Koehler Publishers 2013; US$ 17.95

    Persuade, Don't Push! Surely you know plenty of people who need to make a change, but despite your most well-intentioned efforts, they resist because people fundamentally fear change. As a salesman, father, friend, and consultant, Rob Jolles knows this scenario all too well. Drawing on his highly successful sales background and decades of research,... more...

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