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  • ISO/IEC 20000by Leo van Selm; Selma Polter

    Van Haren Publishing 2008; US$ 55.00

    A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation more...

  • Risk Managementby Jane Chittenden; Jan Van Bon; Selma Polter

    Van Haren Publishing 2006; US$ 26.00

    1) A quick reference guide to risk management in an easy format. Based primarily on Management of Risk (MoR) with other sources of best practice advice on risk management published by OGC. 2) No competing books. more...

  • ISO/IEC 20000 Uma introducaoby Leo van Selm; Jan van Bon; Selma Polter

    Van Haren Publishing 2009; US$ 55.00

    This groundbreaking new title looks at the ISO/IEC 20000 Standard:the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing... more...

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