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Most popular at the top

  • The Last Soviet Avant-Gardeby Graham Roberts

    Cambridge University Press 1997; US$ 50.00

    A comprehensive study of the OBERIU group of avant-garde Soviet writers. more...

  • Companies Don't Succeed - People Do!by Graham Roberts-Phelps

    Thorogood Publishing 2000; US$ 22.59

    This text features 100 positive and practical ideas that canbe put to work immediately to build a stronger, fitter and more profitable business. It includes such topics as: be passionate about business; the customer is not always right; and close the customer service department. more...

  • Customer Relationship Managementby Graham Roberts-Phelps

    Thorogood Publishing 2001; US$ 24.95

    This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of "customerized selling", how to create a culture of creativity in your business; ideas for customer service skills, and how to segment your customers by value, pattern and buying criteria. more...

  • Telephone Tacticsby Graham Roberts-Phelps

    Thorogood Publishing 1999; US$ 17.95

    A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation. more...

  • Working Smarterby Graham Roberts-Phelps

    Thorogood Publishing 1999; US$ 27.95

    More than a time management philosophy or system, this text outlines a way of approaching life, work and goals. It is written in an informal, conversational style, enhanced by numerous quotations and anecdotes. The approach is designed to be sustainable over time. more...

  • Sales Training Gamesby Graham Roberts-Phelps

    Taylor and Francis 2017; US$ 127.95

    Selling is a skill that should not be limited to sales staff. Customer service, or other support staff, could all benefit from developing an awareness of and an ability to sell to customers. Also, the opportunity for developing those skills should not be limited to sales training workshops. Here, at last, is a mix of over 80 games, exercises and... more...

  • Consumer Culture, Branding and Identity in the New Russiaby Graham H.J. Roberts

    Taylor and Francis 2016; US$ 54.95

    As shopping has been transformed from a chore into a major source of hedonistic pleasure, a specifically Russian consumer culture has begun to emerge that is unlike any other. This book examines the many different facets of consumption in today’s Russia, including retailing, advertising and social networking. Throughout, emphasis is placed on the... more...

  • The House Servant's Directoryby Robert Roberts; Graham Russell Hodges

    Taylor and Francis 2016; US$ 47.95

    Robert Roberts' The House Servant's Directory, first published in 1827 and the standard for household management for decades afterward, is remarkable for several reasons: It is one of the first books written by an African American and issued by a commercial press, and it was written while Roberts (ca. 1780-1860) was in the employ of Christopher Gore... more...

  • Hip Disorders in Childrenby G. C. Lloyd-Roberts; A. H. C. Ratliff; A. Graham Apley

    Elsevier Science 2013; US$ 72.95

    Postgraduate Orthopedics Series: Hip Disorders in Children is a seven-chapter text that reviews the disorders of the developing hip. This book discusses the broad spectrum of mal-development in the structure of femur and the classification of femoral dysplasia and prognosis of the hip. The first chapters cover the general observations upon cause,... more...

  • Mother's Day Collection 2017 - 5 Book Box Setby Debbie Macomber; Lynne Graham; Barbara Hannay; Marie Ferrarella; Alison Roberts

    Harlequin Enterprises, Australia Pty Ltd 2017; Not Available

    The Apartment Debbie Macomber Hilary Sullivan’s new apartment is the first place she’s ever had on her own. She left San Francisco to live and work in Portland and to get away from her much-loved but overprotective mother. But she soon discovers that the apartment comes with an unexpected roommate Sean Cochran, a good-looking pilot who’s just... more...