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Customer Service

Most popular at the top

  • Customer Centricityby Peter Fader

    Wharton Digital Press 2012; US$ 11.99

    Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customersand then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter... more...

  • Outsmartby Jim Champy

    Pearson Education 2008; US$ 22.99

    “Champy’s engaging prose, fascinating success stories, penetrating reflections, and provocative challenges to the status quo capture your full attention from the first page to the last and leave your mind swirling with new thoughts about how to exploit opportunities in a very different world.” – Ray Stata, Founder and Chairman of the Board, Analog... more...

  • Getting Nakedby Patrick M. Lencioni

    Wiley 2009; US$ 24.95 US$ 21.99

    Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team , Lencioni illustrates the principles of inspiring client loyalty through a fascinating business fable. He explains the theory of vulnerability... more...

  • Delivering Happinessby Tony Hsieh

    Grand Central Publishing 2010; US$ 24.00

    Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . .... more...

  • Game-Based Marketingby Gabe Zichermann; Joselin Linder

    Wiley 2010; US$ 24.95 US$ 21.99

    Harness the power of games to create extraordinary customer engagement with Game-Based Marketing . Gamification is revolutionizing the web and mobile apps. Innovative startups like Foursquare and Swoopo, growth companies like Gilt and Groupon and established brands like United Airlines and Nike all agree: the most powerful way to create and engage... more...

  • Customer Serviceby Rodney Overton

    Martin Books 2007; US$ 24.95

    This book explores various methods of improving, measuring and providing Customer Service in your organisation without spending a lot of money. This book will help your organisation to retain existing clients, win extra sales, customers and market share, and be a SERVICE leader. What does your customer expect and want? Service strategy options... more...

  • What's the Secret?by John R. DiJulius

    Wiley 2011; US$ 27.95 US$ 24.50

    What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and... more...

  • Unleashing Excellenceby Dennis Snow; Teri Yanovitch

    Wiley 2009; US$ 24.95 US$ 21.99

    A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service... more...

  • Taming the Search-and-Switch Customerby Jill Griffin

    Wiley 2009; US$ 24.95 US$ 21.99

    Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuable asset—your loyal customers—have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and... more...

  • Exceptional Customer Serviceby Lisa Ford; David McNair

    F+W Media 2009; US$ 13.95 US$ 12.56

    When the going's tough, companies that survive will be those that build the greatest loyaltyby exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companiesfrom... more...