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Total Quality Management

Most popular at the top

  • Balanced Scorecard Strategy For Dummiesby Charles Hannabarger; Frederick Buchman; Peter Economy

    Wiley 2011; US$ 21.99 US$ 19.50

    A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals.... more...

  • Business Performance Measurementby Andy Neely

    Cambridge University Press 2007; US$ 66.00

    Major 2007 update of the wide-ranging review of performance measurement, with ten additional chapters covering accounting, marketing, supply-chain management and more. more...

  • Leading and Managing the Lean Management Processby Gene Fliedner

    Business Expert Press 2011; US$ 19.95

    This book develops a new model for lean management. The intent is to demonstrate a model framework consisting of four critical components: leadership, culture, team and tools. The development of the model and these four components will be built from empirical theories reported in the research literature and in successful applications. This framework... more...

  • Quality Assurance and the Lawby Elaine Pritchard; Richard Reeves

    Taylor and Francis 2013; US$ 58.95

    Over the last 25 years there has been a considerable increase in the awareness of quality related issues. In the world of business and commerce, this awareness has manifested itself in the development of what was the British Quality Standard BS 5750 into what is now the international standard BS EN ISO 9000. Alongside all of this, consumers in general... more...

  • Coaching Knock Your Socks Off Serviceby Ron ZEMKE; Kristin ANDERSON

    AMACOM 1996; US$ 2.99

    Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. more...

  • ISO 9001:2015 Audit Proceduresby Ray Tricker

    Taylor and Francis 2016; US$ 67.95

    Revised and fully, ISO 9001:2015 Audit Procedures describes the methods for completing management reviews and quality audits and describes the changes made to the standards for 2015 and how they are likely to impact on your own audit procedures. Now in its fourth edition, this text includes essential material on process models, generic processes... more...

  • ISO 9001:2015 In Briefby Ray Tricker

    Taylor and Francis 2016; US$ 69.95

    ISO 9001: 2015 In Brief provides an introduction to quality management systems for students, newcomers and busy executives, with a user friendly, simplified explanation of the history, the requirements and benefits of the new standard. This short, easy-to-understand reference tool also helps organisations to quickly set up an ISO 9001:2015 compliant... more...

  • Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Resultsby Kay Kendall; Glenn Bodinson

    McGraw-Hill Education 2016; US$ 50.00

    The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 18 Malcolm Baldrige Award winners For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned... more...

  • Quality Warsby Jeremy Main

    Free Press 2010; US$ 5.99

    The quality revolution in American industry, now more than a decade old, has produced an avalanche of books, but this is the first in-depth study reporting the struggles from inside the companies that have attempted large-scale improvement efforts. Jeremy Main has interviewed more than a dozen chief executives, all of whom have managed quality programs,... more...

  • Managing Qualityby Barrie G. Dale

    Wiley 2017; US$ 65.00 US$ 58.50

    This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems. New edition of a text which is popular with both... more...