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Total Quality Management

Most popular at the top

  • Qualityby John Beckford

    Taylor and Francis 2010; US$ 78.95

    The 3 rd edition of this top-selling text continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Building upon previous editions’ unique critical perspective on quality, this edition is enhanced by the inclusion of the latest contemporary developments in... more...

  • The Power of Business Process Improvementby Susan PAGE

    AMACOM 2010; US$ 32.95

    “A good process eliminates wasted time.” – Bill Gates more...

  • New Shop Floor Managementby Kiyoshi Suzaki

    Free Press 1993; US$ 3.99

    In this first comprehensive departure from the time-and-motion dictums of Frederick Taylor's Shop Management that have influenced management practices for most of this century, Kiyoshi Suzaki offers a framework for successfully conducting business at its most crucial point-the shop floor. Drawing on the principles of holistic management, where organizational... more...

  • Continuous Process Improvementby George D. Robson

    Free Press 2010; US$ 5.99

    During the past decade Japanese companies have derived many of their competitive advantages from streamlined work-flow processes. Desperate to replicate the Japanese systems, American managers have bought into countless theories advanced by management consultants which, lacking a methodology, have proved fruitless and frustrating. Now, from inside... more...

  • ISO 9001:2008 for Small Businessesby Ray Tricker

    Taylor and Francis 2010; US$ 63.95

    According to the 2008 Small Business Economy report, there are 27 million small businesses in the US, providing half of the nation’s non-farm, private real gross domestic product (GDP). These small and medium-sized enterprises (SMEs) face tough operating challenges, particularly in difficult economic times, and quality management is essential to increase... more...

  • Creating Powerful Brandsby Leslie de Chernatony

    Taylor and Francis 2010; US$ 64.95

    This has long been the one book that students can rely on to get them thinking critically and strategically about branding. This new fourth edition is no exception. THE definitive introductory textbook for this crucial topic, it is highly illustrated and comes packed with over 50 brand-new, real examples of influential marketing campaigns. Bullets:... more...

  • Leading the Lean Healthcare Journeyby Joan Wellman; Howard Jeffries; Pat Hagan

    CRC Press 2016; US$ 71.95

    Every healthcare organization can learn from Seattle Children’s continuous improvement process, but this book is not an operator’s manual. Instead, it is a challenge to everyone concerned with healthcare to reexamine deeply held assumptions. While it is commonly believed that improved quality, access, and safety, and an improved bottom line are mutually... more...

  • The Optimization Edge: Reinventing Decision Making to Maximize All Your Company's Assetsby Stephen Sashihara

    McGraw-Hill Education 2011; US$ 40.00

    Why downsize when you can OPTIMIZE? "At McDonald’s our focus has always been on providing maximum value to customers through ‘optimal’ quality and tight cost management, which is why Optimization has become such a pivotal concept for us. Steve Sashihara’s book brings the concept to life.” —Kenneth M. Koziol, Corp. Senior Vice President, Innovation... more...

  • Streamlined Process Improvementby H. James Harrington

    McGraw-Hill Education 2011; US$ 45.00

    “The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.” —Professor Yoshio Kondo The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management... more...

  • Design for Operational Excellence: A Breakthrough Strategy for Business Growthby Kevin J. Duggan

    McGraw-Hill Education 2011; US$ 35.00

    Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence.... more...