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  • Pragmatic Application of Service Managementby Suzanne Van Hove; Mark Thomas

    IT Governance Ltd 2014; US$ 59.90

    This is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT ® 5, ISO/IEC 20000 and ITIL ®  and to provide a unique mapping to assist service  management practitioners in their information gathering.  more...

  • Practical IT Service Managementby Thejendra BS

    IT Governance Ltd 2014; US$ 91.90

    Written in a question and answer format, this is a clear and concise guide to implementing IT service management using one of the most widely accepted best-practice approaches, ITIL® 2011. Each chapter covers one specific area of ITSM/ITIL, ensuring that the information is organised in a logical and straightforward manner. more...

  • Catalogs, Services and Portfoliosby Daniel McLean

    IT Governance Ltd 2014; US$ 37.99

    Based on the real-life experiences of the author and other ITSM professionals, this is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour. more...

  • Right-Time Experiencesby Maribel Lopez

    Wiley 2014; US$ 35.00 US$ 30.99

    Grasp how mobile, big data, and analytics are combining to change business processes Right Experience, Right Results: Improving Profits, Margin, and Engagement with Mobile and Big Data illustrates how businesses can use mobility, big data, and analytics to enhance or change business processes, improve margins through better insight, transform... more...

  • Staying the Course as a CIOby Jonathan Mitchell

    Wiley 2014; US$ 50.00 US$ 43.99

    STAYING THE COURSE AS A CIO: HOW TO OVERCOME THE TRIALS AND CHALLENGES OF IT LEADERSHIP The shelf-life of a Chief Information Officer can be shockingly short. Few survive in post for more than a few years.  More often each falls prey to insurmountable problems and their careers come to a sharp and ignominious end. In this book, a global CIO... more...

  • Strategy Builderby Stephen Cummings; Duncan Angwin

    Wiley 2015; US$ 40.00 US$ 34.99

    A visual and interactive guide to building and communicating strategies that actually work YOUR STRATEGY HAS SEVEN SECONDS TO CAPTIVATE ITS AUDIENCE… So how are you going to present it? A big wordy document? A lengthy address? Slides full of bullet points? The best way to engage and involve people is through pictures. Strategy Builder shows... more...

  • The Big Shift in IT Leadershipby Hunter Muller

    Wiley 2015; US$ 45.00 US$ 39.50

    Learn the unique leadership strategies of the effective, essential CIO Beyond the Cloud  provides a blueprint for leadership in an era of high volatility, rapid transformation, and amazing growth. An effective CIO is essential to the successful navigation of turbulent and uncertain times, and this insightful guide gives you the actionable... more...

  • Drivers: A Story of Transformational Changeby Glenn Price; Terry Reynolds

    Grosvenor House Publishing 2015; US$ 9.99

    Imagine a culture where people are truly connected to their work, to their colleagues, and to their customers. In this story of transformational change, a fictional CEO is struggling to see a way forward in a fiercely competitive industry. At the end of a long day inspiration comes from an unexpected source. Addressing many of today's leadership challenges... more...

  • The Revenue Growth Habitby Alex Goldfayn

    Wiley 2015; US$ 25.00 US$ 21.99

    800-CEO-Read Sales Book Of The Year for 2015 | Forbes 15 Best Business Books of 2015 | “The chapters, (46 of them in this 256 page book) are quick and concise, and it is easy to pick it up anywhere and find a nugget of easily actionable advice, but the kicker is that the actions he recommends are also quick and concise, so that we can accomplish... more...

  • Smart Data statt Big Databy John W. Foreman; Jutta Schmidt

    Wiley 2015; US$ 30.50 US$ 26.99

    Welche Produkte kann ich meinen Kunden aufgrund ihrer vorherigen K�ufe noch anbieten? Wie kann ich meine Abs�tze vorhersagen oder Kosten optimieren? Wie kann ich Kundenmails automatisch analysieren? Wenn Sie sich diese oder �hnliche Fragen stellen, finden Sie in diesem Buch die passenden Antworten. Es richtet sich an alle, die eine gewisse Menge... more...