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Public services. Reference services

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  • Internet Reference Support for Distance Learnersby Rita Pellen; William Miller

    Taylor and Francis 2013; US$ 51.95

    Make separate library services for distance learners a thing of the past Internet Reference Support for Distance Learners takes a comprehensive look at efforts by librarians and information specialists to provide distance learners with effective services that match those already available on campus. With the development of the World Wide Web and... more...

  • Numeric Data Services and Sources for the General Reference Librarianby Lynda Kellam; Katharin Peter

    Elsevier Science 2011; US$ 85.00

    The proliferation of online access to social science statistical and numeric data sources, such as the U.S. Census Bureau’s American Fact Finder, has lead to an increased interest in supporting these sources in academic libraries. Many large libraries have been able to devote staff to data services for years, and recently smaller academic libraries... more...

  • Customer Careby Pat Gannon-Leary; Michael McCarthy

    Elsevier Science 2010; US$ 85.00

    Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference... more...

  • Library Youth Outreachby Kerol Harrod; Carol Smallwood

    McFarland & Company, Inc., Publishers 2014; US$ 55.00

    Library outreach to young people and their families may not come naturally to everyone, but the good news is that this book provides a wide variety of ways to get started. With tightened library budgets the norm, librarians run the risk of cutting back so much that they isolate themselves from their patrons and their communities. This doesn't have... more...

  • Training Library Patrons the Addie Wayby Debby Wegener

    Elsevier Science 2006; US$ 70.00

    This book takes an informal and in-depth look at the five steps of the ADDIE model - Analysis, Design, Development, Implementation and Evaluation – as used in library training programmes. With hints and tips and practical advice from other trainers, the aims of the book are to (1) make the training of library patrons a simple task and (2) to show library... more...

  • Presentations for Librariansby Lee Hilyer

    Elsevier Science 2008; US$ 70.00

    Recent research on learning from multimedia presentations has indicated that the current way many people prepare their slide presentations may actually hinder learning. Considering the ubiquity of the PowerPoint presentation in business and in education, presenters should be concerned whether or not their audience members are effectively receiving... more...

  • Global Information Inequalitiesby Deborah Charbonneau

    Elsevier Science 2008; US$ 70.00

    The disparity in access to information is a worldwide phenomenon. Global Information Inequalities offers a captivating look into problems of information access across the world today. One of the unique strengths of the book is the use of examples of library initiatives from around the world to illustrate the range of possibilities for equitable access... more...

  • Keeping the User in Mindby Valeda Dent Goodman

    Elsevier Science 2009; US$ 85.00

    Keeping the User in Mind provides a practical down-to-earth look at instructional design and its uses in the academic library. Focus is given to teaching and measuring information literacy skills, and chapters also review the history of the field, providing an overview of some relevant technological innovations that might be a part of any library’s... more...

  • A Sense of Controlby Christine Tilley

    Elsevier Science 2008; US$ 70.00

    This work develops a theoretical framework for a virtual community for people with long-term, severe mobility disabilities. It proposes strategies for implementing a virtual community model based on user information needs. The central theme to emerge from their narratives is how the use of information and communications technology (ICT) allows them... more...

  • Exploring New Roles for Librariansby Lisa Federer

    Morgan & Claypool Publishers 2014; US$ 25.00

    Librarians have been providing support to researchers for many years, typically with a focus on responding to researchers’ needs for access to the existing literature. However, librarians’ skills and expertise make them uniquely suited to provide a wide range of assistance to researchers across the entire research process, from conception of the research... more...