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Most popular at the top

  • Delivering Happinessby Tony Hsieh

    Grand Central Publishing 2010; US$ 24.00

    Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . .... more...

  • Implementation of Total Quality Managementby Erdener Kaynak; Rolf E Rogers

    Taylor and Francis 2013; US$ 62.95

    Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full... more...

  • Breaking Through, 2nd Editionby Sandra Vandermerwe

    Palgrave Macmillan 2014; US$ 47.00

    Thoroughly revised new edition of Breaking Through . This book explains the importance of customer centricity to any customer-driven business and outlines how to implement it step-by-step more...

  • Treat Your Customersby Bob Miglani

    Hachette Books 2006; US$ 20.00

    A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) store Customer service is the cornerstone of every successful business, and in Treat Your Customers , corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes... more...

  • Fish! For Lifeby Stephen C. Lundin; John Christensen; Harry Paul

    Hachette Books 2004; US$ 26.00

    There's a new FISH! in the pond! Here's a brilliant parable for everyone who wants to lead a fuller, happier life illions of business people have already used the bestselling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping readers deal with them simply and effectively. By... more...

  • Hug Your Customersby Jack Mitchell

    Hachette Books 2003; US$ 28.00

    Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom line, you'll want all the updated information and practices... more...

  • How to Become a Rainmakerby Jeffrey J. Fox

    Hachette Books 2001; US$ 24.00

    Now Updated and with New Success Tips! Rainmakers are not born. They are made. And Jeffrey Fox's powerful HOW TO BECOME A RAINMAKER will get you there. Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally... more...

  • Zombie Loyalistsby Peter Shankman

    St. Martin's Press 2015; US$ 18.90

    Marketing and PR expert Peter Shankman has been working with the biggest companies in the world to create what he calls "Zombie Loyalists," fervent fans that help companies massively increase their customer base, brand awareness, and most importantly, revenue. After all, why should you have to tell the world how amazing you are if you can have your... more...

  • Organizational Reputation in the Public Sectorby Arild Wæraas; Moshe Maor

    Taylor and Francis 2014; US$ 54.95

    A favorable reputation is an asset of importance that no public sector entity can afford to neglect because it gives power, autonomy, and access to critical resources. However, reputations must be built, maintained, and protected. As a result, public sector organizations in most OECD countries have increased their capacity for managing reputation.... more...

  • Getting Clients and Keeping Clients for Your Service Businessby M D Weems

    Atlantic Publishing Group Inc 2014; Not Available

    Many books are written on how to attract more business for retail stores or new products, but this is the only book written for the small business service provider. more...