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  • The Business Model Canvasby 50MINUTES.COM

    Primento Digital 2017; US$ 5.99

    Ready to take your business to the next level? Find out everything you need to know about the Business Model Canvas with this practical guide. An increasing number of people are taking the plunge and creating their own businesses, choosing to be their own boss and create their own profits. Yet this is no mean feat, which is why it is essential... more...

  • Consumer-Centric Category Managementby ACNielsen; John Karolefski; Al Heller

    Wiley 2012; US$ 57.00 US$ 51.30

    In some parts of the world, especially in developing markets, category management today remains a stretch goal – a new idea full of untapped potential. In other areas, the original eight-step process that emerged in the late 1980’s forms the foundation of many companies’ approach to category management. In still others, particularly... more...

  • Great Customer Service on the Telephoneby Kristin ANDERSON

    AMACOM 1992; US$ 1.99

    First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. more...

  • The Seven Myths of Customer Managementby John Abram; Paul Hawkes

    Wiley 2005; US$ 75.00 US$ 67.50

    In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not "the customer is king," the first rule of business is to make money. Pragmatic and practical, the book destroys seven key myths about customer management... more...

  • Stop Acting Like a Seller and Start Thinking Like a Buyerby Jerry Acuff; Wally Wood

    Wiley 2010; US$ 24.95 US$ 21.99

    Praise for stop acting like a seller and Start Thinking Like a Buyer " Stop Acting Like a Seller and Start Thinking Like a Buyer is a book that teaches you emphatically that 'words matter.' If you want to set yourself apart from others, whether you're selling a product or a concept, this is a book to read. Not only will you learn how to prepare... more...

  • Groupedby Paul Adams

    Pearson Education 2011; US$ 23.99

    The web is undergoing a fundamental change. It is moving away from its current structure of documents and pages linked together, and towards a new structure that is built around people. This is a profound change that will affect how we create business strategy, design, marketing, and advertising. The reason for this shift is simple. For tens of thousands... more...

  • Case Studies in Performance Managementby Tony C. Adkins

    Wiley 2006; US$ 75.00 US$ 67.50

    Praise for Case Studies in Performance Management "With this book, Tony Adkins has made an important contribution to the body of knowledge of managerial accounting." --From the Foreword by Gary Cokins, lead strategist, Business Performance Management Solutions group with SAS Institute and internationally recognized expert in advanced cost management... more...

  • Effective Sales Force Automation and Customer Relationship Managementby Raj Agnihotri

    Business Expert Press 2010; US$ 19.95

    As we move deeper into the 21st century, firms continue to struggle with the implementation of sales force technology tools and the role they play in sales representative performance. Foreseeing a changing environment, many sales organizations have begun to focus on technology-related strategies, business processes, and applications to adapt to these... more...

  • Internal Marketingby Pervaiz K. Ahmed; Mohammed Rafiq

    Taylor and Francis 2013; US$ 58.95

    A clear-sighted introduction to a complex subject, 'Internal Marketing' provides the reader with a succinct overview of the most recent thinking and practice. The text begins by defining what internal marketing is and how it can work, and from this foundation: * Outlines state-of-the-art thinking and practice * Demonstrates how internal marketing... more...

  • C.R.M Pocketbookby David Alexander

    Management Pocketbooks 2013; US$ 11.99

    An effective customer relationship management strategy can deliver a step change in customer engagement, profitability, revenue growth and sustainability. This second edition of the CRM Pocketbook will help managers take a more strategic approach to setting relationship management objectives and implementing practical plans in a multi-channel environment.... more...