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Hospitality industry

Most popular at the top

  • Contemporary Tourismby Chris Cooper; C Michael Hall

    Goodfellow Publishers Ltd 2012; US$ 48.00

    Now in its second edition, Contemporary Tourism: an international approach presents a new and refreshing approach to the study of tourism, considering issues such as the changing world order, destination marketing, tourism ethics, pro-poor tourism and implications for the patterns and flow of tourism in the future. more...

  • Hospitality and Healthby Jaime Seba

    Apple Academic Press 2011; US$ 149.95

    This title includes a number of Open Access chapters. In the last several decades, international traffic volume has significantly increased, raising the risk of infectious diseases and their spread. In this important volume, the impact of health issues is explored in connection with travel. Not only does the book explore the risk of diseases such... more...

  • Customer Experienceby Manfred Bruhn; Karsten Hadwich

    Gabler Verlag 2012; US$ 86.35

    Customer Experience Management (CEM) ist ein Prozess des strategischen Managements zur Gestaltung aller Kundenerlebnisse mit einem Unternehmen über sämtliche Kundenkontaktpunkte hinweg. Kundenerlebnisse finden vor, während und nach dem Kauf eines Produkts oder einer Dienstleistung statt, wobei die Schaffung eines ganzheitlichen Kundenerlebnisses über... more...

  • 100 Things to Do Before You Dieby Dave Freeman; Neil Teplica

    Taylor Trade Publishing 1999; US$ 9.99

    Highlights the wildest and most exciting events on the planet and looks at travel in a brand-new way. more...

  • Stats To Goby John Buglear

    Taylor and Francis 2012; US$ 55.95

    'Stats to Go' is a user-friendly guide for hospitality, leisure and tourism students who need to learn statistics and statistical techniques. 'Stats to go' is an ideal companion to hospitality, leisure and tourism studies as the breadth of coverage supports all taught numerical aspects of these types of course. Examples from hospitality, leisure... more...

  • Introduction to the UK Hospitality Industry: A Comparative Approachby Bob Brotherton

    Taylor and Francis 2012; US$ 55.95

    'An Introduction to the UK Hospitality Industry: a comparative approach' is a core text for introductory hospitality modules and courses. Unique in its structure; this text looks at key aspects and compares them with each sector of the industry to give students a broader and comprehensive view of the topic. Key aspects of the industry are discussed,... more...

  • The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Businessby Sriram Dasu; Richard B Chase

    McGraw-Hill Education 2013; US$ 28.00

    Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical... more...

  • Hospitality, Tourism, and Lifestyle Conceptsby Eric Laws; Maree Thyne

    Taylor and Francis 2012; US$ 62.95

    Explore how lifestyle concepts are linked to marketing the hospitality and tourism industry Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted... more...

  • Ocean Travel and Cruisingby Kaye Sung Chon; Arthur Asa Berger

    Taylor and Francis 2012; US$ 62.95

    A one-of-a-kind analysis of ocean cruising! In Ocean Travel and Cruising: A Cultural Analysis, noted author Arthur Asa Berger turns his critical eye to the phenomenon of ocean cruising. This academically solid yet reader-friendly book brings a multidisciplinary cultural studies approach to the subject, examining ocean cruising from economic, semiotic,... more...

  • Innovation in Hospitality and Tourismby Mike Peters

    Taylor and Francis 2012; US$ 62.95

    Get the latest research on new ways to measure innovation in the tourism value chain Until now, most available research on innovation in tourism product service and development has focused on concepts, rather than facts. Innovation in Hospitality and Tourism presents empirical studies that identify the major push and pull factors of innovation in... more...