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Most popular at the top

  • Timeshare Resort Operationsby Randall Upchurch; Conrad Lashley

    Taylor and Francis 2006; US$ 100.00

    This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics. Timeshare,... more...

  • Marketing Destinations and Venues for Conferences, Conventions and Business Eventsby Rob Davidson; Tony Rogers

    Taylor and Francis 2012; US$ 67.95

    Marketing Destinations and Venues for Conferences, Conventions and Business Events covers key areas in marketing and promotion, such as: * Trends and issues in destination and venue marketing * Strategic marketing planning, ROI and strategy evaluation * Destination and venue selling strategies * Future challenges, opportunities and supply-side developments more...

  • There is Room at the Innby Candy B. Harrington

    Demos Medical Publishing 2006; US$ 21.95

    Many wheelers and slow walkers interested in travel assume that inns and bed and breakfasts will be inconvenient, inaccessible, or unaccommodating. Candy Harrington debunks this myth in There is Room at the Inn: Inns and B&Bs for Wheelers and Slow Walkers . She shows that inns and B&B's can actually be more accessible than many hotels, and than inn... more...

  • Chocolates on the Pillow Aren't Enoughby Jonathan M. Tisch; Karl Weber

    Wiley 2007; US$ 14.95 US$ 12.99

    Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish,... more...

  • Business of Hotelsby Hadyn Ingram

    Taylor and Francis 2007; US$ 55.95

    The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a business providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations... more...

  • Hotel Convention Sales, Services and Operationsby Pat Golden-Romero

    Taylor and Francis 2007; US$ 64.95

    This text provides a comprehensive look at the fast growing meetings and convention market segment. A useful “how- to” guide, it takes students through all aspects of selling and servicing a convention at a hotel or other group meeting facility. In addition, it profiles the customer for meetings and conventions, the planners in charge of site selection,... more...

  • Purchasingby Andrew H. Feinstein; John M. Stefanelli

    Wiley 2008; US$ 62.50 US$ 56.25

    Essential information from a manager's perspective-revised for today's industry Within any hospitality business, the purchasing function underlies every aspect of the operation. Even if they are not purchasing agents, hospitality managers must have a firm grasp of purchasing principles in order to run a successful operation. Purchasing: Selection... more...

  • The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Companyby Joseph Michelli

    McGraw-Hill Education 2008; US$ 28.00

    Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time,... more...

  • Handbook of Hospitality Strategic Managementby Michael Olsen; Jinlin Zhao

    Taylor and Francis 2008; US$ 110.00

    Handbook of Hospitality Strategic Management provides a critical review of mainstream hospitality strategic management research topics. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing strategic management research by topic, as well as illustrating how theories and concepts can be applied in the hospitality... more...

  • Event Planningby Judy Allen

    Wiley 2010; US$ 45.00 US$ 39.50

    This bestselling all-in-one guide to the event planning business is back and better than ever, fully updated and revised to reflect the very latest trends and best practices in the industry. This handy, comprehensive guide includes forms, checklists, and tips for managing events, as well as examples and case studies of both successful and unsuccessful... more...