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Retailing

  • Kraussby Edward J. Branley

    Arcadia Publishing Inc. 2017; US$ 12.99

    For almost one hundred years, generations of New Orleans shoppers flocked to Krauss. The Canal Street store was hailed for its vast merchandise selection and quality customer service. In its early days, it sold lace and fabric to the ladies of the notorious red-light district of Storyville. The store�s renowned lunch counter, Eddie�s at Krauss, served... more...

  • The Nordstrom Way to Customer Experience Excellenceby Robert Spector; breAnne O. Reeves

    Wiley 2017; US$ 22.00 US$ 19.50

    The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt... more...

  • Lean Customer Developmentby Cindy Alvarez

    O'Reilly Media 2017; US$ 19.99

    How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants. With a combination of open-ended interviewing and fast and flexible research techniques,... more...

  • There Are No Overachieversby Brian Biro

    Transworld 2017; US$ 14.09

    In an inspiring new book, management consultant and world-renowned speaking guru Brian Biro describes how each and every one of us can seize and act upon the Windows of Opportunity that we encounter to transform our lives. In There Are No Overachievers , Brian Biro distils a lifetime of motivational lessons on how to be more energized and passionate... more...

  • Famous Brand Names and Their Originsby Kathy Martin

    Pen and Sword 2016; US$ 14.08

    Many brands, including Boots, Hoover and Kelloggs, were named after their founders whilst others have less obvious origins; for instance, did you know that Velcro comes from velours and crochet, the French words for ‘velvet’ and ‘hook’? This entertaining book by Kathy Martin explores the stories behind the brands, their names and their founders. Bursting... more...

  • Plunkett's Retail Industry Almanac 2017by Jack W. Plunkett

    Plunkett Research Ltd. 2016; US$ 349.99

    Plunkett'S Retail Industry Almanac 2017 Key Findings: &Bull;Plunkett Research Lists Top 500 Companies in Retail and Names the Top Trends Changing the Industry for the Mid Term. Key Features: &Bull;Industry Trends Analysis, Market Data and Competitive Intelligence &Bull;Market Forecasts and Industry Statistics &Bull;Industry Associations and... more...

  • How to Open & Operate a Financially Successful Specialty Retail & Gourmet Foods Shopby Douglas Brown; Sharon Fullen

    Atlantic Publishing Group 2016; US$ 29.95

    Maybe you love exotic and unusual flavors as well as high quality products, and you wish that there was a way for you to make a living selling not just food, but food that you love talking about, tasting, and sharing with others. You have the passion, but you need information to figure out the nitty-gritty details like regulations and financing. This... more...

  • Style and Statisticsby Brittany Bullard

    Wiley 2016; US$ 49.95 US$ 43.99

    A non-technical guide to leveraging retail analytics for personal and competitive advantage Style & Statistics is a real-world guide to analytics in retail. Written specifically for the non-IT crowd, this book explains analytics in an approachable, understandable way, and provides examples of direct application to retail merchandise management,... more...

  • The Revenge of Analogby David Sax

    PublicAffairs 2016; US$ 36.00

    One of Michiko Kakutani's ( New York Times ) top ten books of 2016 A funny thing happened on the way to the digital utopia. We've begun to fall back in love with the very analog goods and ideas the tech gurus insisted that we no longer needed. Businesses that once looked outdated, from film photography to brick-and-mortar retail, are now springing... more...

  • John A. Brown's, Kerr's & Halliburton'sby Ajax Delvecki; Larry Johnson

    Arcadia Publishing Inc. 2016; US$ 12.99

    Department stores John A. Brown�s, Kerr�s and Halliburton�s ruled supreme in Oklahoma City. From �lucky penny� giveaways to defying blue laws, the three big department stores did whatever it took to entertain and entice. The stunning display windows of Kerr�s downtown once lured shoppers inside, but the closing of Halliburton�s in 1961 signaled the... more...