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Telephone industry

Most popular at the top

  • Employee Identity in Indian Call Centresby Ernesto Noronha; Premilla D’Cruz

    SAGE India 2009; US$ 19.95

    Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers’ perspectives and trade unionists’ viewpoints. The book underscores how employee identity is defined by... more...

  • Leadership in World Shippingby Ioannis Theotokas; Gelina Harlaftis

    Palgrave Macmillan 2009; US$ 145.00

    A new look at the leadership of Greek shipowners in world shipping in the second half of the twentieth century. This book examines the fundamental factors of the dynamism of Greek entrepreneurship in family businesses and provides evidence for the organization, management and strategies of Greek family shipping companies. more...

  • A Legal and Law Enforcement Guide to Telephonyby George Molczan

    Charles C Thomas 2005; US$ 29.95

    The goal of this book is to provide legal and law enforcement practitioners with factual, informative, and easy-to-understand information about telephone company inner workings, their networks, and operation. The range of subjects includes local, long distance, and cellular services; private phone systems (PBX and KTS); E-911 systems; telephone fraud;... more...

  • Risks at Seaby Frank C. Spooner

    Cambridge University Press 2002; US$ 29.00

    This book places the marine insurance business of Amsterdam in the wider context of the political economy of Europe during the second half of the eighteenth century. The analysis is based on the simultaneous quotations of premiums for the twenty-two groups of destinations which formed a major part of the commerical matrix of the Netherlands. It considers... more...

  • Transit Management in the Northwest Passageby Cynthia Lamson; David L. van der Zwaag

    Cambridge University Press 2009; US$ 54.00

    The work provides, in chapters by different authors, an in-depth review of the outstanding environmental, technological, political, economic, social and legal issues associated with arctic resource use, development and management. more...

  • Plunkett's Transportation, Supply Chain & Logistics Ind. Alm. 2011by Jack W. Plunkett

    Plunkett Research Ltd. 2011; US$ 299.99

    A complete market research guide to the transportation, supply chain and logistics industries—for strategic planning, competitive intelligence, employment searches or financial research. Contains our famous trends analysis, statistical tables and glossary. Includes our profiles of the top 500 global transportation, supply chain and logistics firms,... more...

  • Call Centres and Human Resource Managementby Stephen Deery; Nick Kinnie

    Palgrave Macmillan 2003; US$ 145.00

    This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for... more...

  • Call Center Lexikonby Simone Fojut

    Gabler Verlag 2008; US$ 34.73

    Rund um Call Center und Kundenservice hat sich eine Vielzahl neuer Begriffe in den Bereichen Organisation, Management, Technik und Praxis entwickelt. Das „Call Center Lexikon" liefert eine umfassende Übersicht über die gebräuchlichsten Begriffe und erklärt diese kurz und verständlich. Die alphabetische Gliederung ermöglicht eine schnelle Orientierung.... more...

  • Outbound-Praxisby Rainer Krumm; Christian Geissler

    Gabler Verlag 2010; US$ 46.65

    Dieses Praxisbuch präsentiert das komplette Outbound-Wissen aus einer Hand. Fragen der Auswahl und Qualifizierung von Outbound-Agenten und des Mitarbeitermanagements werden ebenso behandelt wie die verkaufsorientierte Gesprächsführung im Outbound. In der 3. Auflage finden Sie die Kommentierung der aktuellen Rechtsprechung zum Thema Outbound-Telefonie. more...

  • Innengerichtetes, identitätsbasiertes Markenmanagement in Call Centernby Verena König; Prof. Dr. Christoph Burmann

    Gabler Verlag 2010; US$ 46.65

    Verena König zeigt, welchen Beitrag das innengerichtete, identitätsbasierte Markenmanagement in Call Centern für einen langfristigen Markenerfolg leisten kann. more...