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  • Outbound-Praxisby Rainer Krumm; Christian Geissler

    Gabler Verlag 2010; US$ 47.21

    Dieses Praxisbuch präsentiert das komplette Outbound-Wissen aus einer Hand. Fragen der Auswahl und Qualifizierung von Outbound-Agenten und des Mitarbeitermanagements werden ebenso behandelt wie die verkaufsorientierte Gesprächsführung im Outbound. In der 3. Auflage finden Sie die Kommentierung der aktuellen Rechtsprechung zum Thema Outbound-Telefonie. more...

  • Facilitating Trade Through Competitive, Low-Carbon Transportby Luis C. Blancas; M. Baher El-Hifnawi

    World Bank Publications 2013; US$ 19.99

    Like many of its Southeast Asian neighbors, Vietnam faces the twin challenges of sustaining economic growth and protecting the environment. On the one hand, the impressive poverty reduction and growth performance attained over the past 25 years is now challenged by slower global and domestic growth, more intense international competition for foreign... more...

  • Call Centers and the Global Division of Laborby Andrew J.R. Stevens

    Taylor and Francis 2014; US$ 54.95

    Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues... more...

  • Economics and Price Risks in International Pellet Supply Chainsby Rita Ehrig; Frank Behrendt; Manfred Wörgetter; Christoph Strasser

    Springer International Publishing 2014; US$ 51.39

    The aim of this book is to investigate critical economic aspects and price risks along international pellet supply chains and to offer new insights into the interconnections between the sector, the various supply risks within the market and guidelines for de-risking biomass supply chains. It provides three real case studies as practical examples of... more...

  • Call Center Benchmarkingby Anton Meyer; Roland Kantsperger

    Gabler Verlag 2015; US$ 63.28

    Was zeichnet die erfolgreichsten Call Center aus? Dieses Buch liefert konkrete Antworten auf der Basis einer der umfangreichsten Untersuchungen im deutschsprachigen Raum. Der "360-Grad-Ansatz" bietet detaillierte Ergebnisse, die zusätzlich an drei Best-Practice-Unternehmen ausführlich vorgestellt und hinsichtlich ihrer Erfolgsfaktoren beleuchtet werden. more...

  • The Politics of Telecommunications In Mexicoby Dr Judith Clifton

    Palgrave Macmillan 2000; US$ 142.00

    Privatization and policies of economic liberalisation were hailed by many critics as key factors which would help lead Mexico towards a process of deeper democratization at the beginning of the 1980s. This book demonstrates that privatisation generated new resources used for personal benefit and also to lubricate the state-labour relationship. more...

  • A History of Greek-Owned Shippingby Gelina Harlaftis

    Taylor and Francis 2005; US$ 47.95

    Greek-owned shipping has been at the top of the world fleet for the last twenty years. Winner of the 1997 Runciman Award, this richly sourced study traces the development of the Greek tramp fleet from the mid-nineteenth century to the present day. Gelina Harlaftis argues that the success of Greek-owned shipping in recent years has been a result not... more...

  • Maritime Sector, Institutions, and Sea Power of Premodern Chinaby K. Gang Deng

    ABC-CLIO 1999; US$ 84.00

    Challenging the stereotype of premodern China as an agricultural nation, this book examines the development of the maritime sector, maritime institutions, and sea power in the premodern era. Initially discussing topics related to China's exports, such as ship design and construction, goods produced solely for export, capital accumulation and investment... more...

  • Sailing Seven Seasby Peter Pigott

    Dundurn 2010; US$ 9.99

    With a witty and informative style, Pigott evokes not only the nostalgic heyday of ocean travel but reveals a slice of almost-forgotten Canadiana in this study of the Canadian Pacific Line. From the stifling steerage quarters to the elegant drawing rooms, shore dwellers and old salts alike will be delighted. more...

  • Call Center Operationby Duane Sharp

    Elsevier Science 2003; US$ 62.95

    Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology... more...