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Telephone industry

Most popular at the top

  • Call Center Benchmarkingby Anton Meyer; Roland Kantsperger

    Gabler Verlag 2015; US$ 64.74

    Was zeichnet die erfolgreichsten Call Center aus? Dieses Buch liefert konkrete Antworten auf der Basis einer der umfangreichsten Untersuchungen im deutschsprachigen Raum. Der "360-Grad-Ansatz" bietet detaillierte Ergebnisse, die zusätzlich an drei Best-Practice-Unternehmen ausführlich vorgestellt und hinsichtlich ihrer Erfolgsfaktoren beleuchtet werden. more...

  • Women, Identity and India's Call Centre Industryby J.K. Tina Basi

    Taylor and Francis 2009; US$ 54.95

    This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India’s transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers... more...

  • Developments in the Call Centre Industryby Julia Connell; John Burgess

    Taylor and Francis 2006; US$ 54.95

    Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...

  • Japan's Sea Lane Securityby Euan Graham

    Taylor and Francis 2005; US$ 48.95

    This is the first major English-language study to explore the broad and longstanding connections between Japan’s national security and the safety of its sea lanes. Tracing issues from pre-and post-1945 eras, the book explores how Japan’s concerns with sea lane protection have developed across such diverse fields as military strategy, diplomacy, trade... more...

  • The Politics of Telecommunications In Mexicoby Dr Judith Clifton

    Palgrave Macmillan 2000; US$ 142.00

    Privatization and policies of economic liberalisation were hailed by many critics as key factors which would help lead Mexico towards a process of deeper democratization at the beginning of the 1980s. This book demonstrates that privatisation generated new resources used for personal benefit and also to lubricate the state-labour relationship. more...

  • Maritime Sector, Institutions, and Sea Power of Premodern Chinaby K. Gang Deng

    ABC-CLIO 1999; US$ 84.00

    Challenging the stereotype of premodern China as an agricultural nation, this book examines the development of the maritime sector, maritime institutions, and sea power in the premodern era. Initially discussing topics related to China's exports, such as ship design and construction, goods produced solely for export, capital accumulation and investment... more...

  • Sailing Seven Seasby Peter Pigott

    Dundurn 2010; US$ 9.99

    With a witty and informative style, Pigott evokes not only the nostalgic heyday of ocean travel but reveals a slice of almost-forgotten Canadiana in this study of the Canadian Pacific Line. From the stifling steerage quarters to the elegant drawing rooms, shore dwellers and old salts alike will be delighted. more...

  • Shipping in Arctic Watersby Willy Ostreng; Karl Magnus Eger; Brit Fløistad; Arnfinn Jørgensen-Dahl; Lars Lothe; Morten Mejlænder-Larsen; Tor Wergeland

    Springer Berlin Heidelberg 2013; US$ 158.99

    This comprehensive study of shipping activities in Arctic waters explores factors and conditions that will determine the scope and range of the industry for years to come. Topics include geopolitics, military affairs, global warming, sea ice melting and more. more...

  • A History of Greek-Owned Shippingby Gelina Harlaftis

    Taylor and Francis 2005; US$ 47.95

    Greek-owned shipping has been at the top of the world fleet for the last twenty years. Winner of the 1997 Runciman Award, this richly sourced study traces the development of the Greek tramp fleet from the mid-nineteenth century to the present day. Gelina Harlaftis argues that the success of Greek-owned shipping in recent years has been a result not... more...

  • Call Center Operationby Duane Sharp

    Elsevier Science 2003; US$ 62.95

    Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology... more...