Telephone industry

41 titles from eBooks.com
Call Center Operation: Design, Operation, and Maintenance

Call Center Operation

Design, Operation, and Maintenance

US$62.95

Every customer-facing corporation has at least one call center. In the United States, call centers...

Sales Management : Managing a Sales Team

Sales Management

Managing a Sales Team

Martin Books (2007)
US$24.95

Issues for Sales Managers, business owners and those likely to assume the role of managing a sales...

Bottom-Line Call Center Management
US$75.95

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in...

Country Calling Codes, Dialing Instructions, and Worldwide Emergency Phone Numbers
US$9.99

Don''t ever search for dialing instructions again! This book brings you Country Codes,...

A History of Greek-Owned Shipping: The Making of an International Tramp Fleet, 1830 to the Present Day

A History of Greek-Owned Shipping

The Making of an International Tramp Fleet, 1830 to the Present Day

US$49.95

Greek-owned shipping has been at the top of the world fleet for the last twenty years. Winner of the...

Developments in the Call Centre Industry: Analysis, Changes and Challenges
US$0.00

Over the past ten years there has been a massive growth in call centres worldwide. These centres are...

Leadership in World Shipping: Greek Family Firms in International Business

Leadership in World Shipping

Greek Family Firms in International Business

US$145.00

A new look at the leadership of Greek shipowners in world shipping in the second half of the...

Call Centres and Human Resource Management: A Cross-National Perspective
US$145.00

This book looks at human resource management in call centres from an international perspective and...

Shipping in Arctic Waters: A comparison of the Northeast, Northwest and Trans Polar Passages

Shipping in Arctic Waters

A comparison of the Northeast, Northwest and Trans Polar Passages

US$159.00

This comprehensive study of shipping activities in Arctic waters explores factors and conditions...

Employee Identity in Indian Call Centres: The Notion of Professionalism
US$22.00

This one-of-its-kind book, Employee Identity in Indian Call Centres: The Notion of Professionalism...